Book Your Staffing With Confidence.
That’s why we are introducing Sentient’s “We’ve Got You” Guarantee.
Place a staffing request at least 24 hours before the shift begins. If we are unable to fill it, we will apply a credit to your next Sentient shift of equal hours, guaranteed.
How It Works
1. Book Early
Submit your eligible staffing request at least 24 hours before the shift begins.
2. We Get to Work
Our team works to connect your centre with an available, qualified Sentient educator.
3. We Make It Right
If we’re unable to fill your eligible request, your next Sentient shift of equal hours is free, guaranteed.
What You Need to Know
Request Ahead
A shift qualifies when the request is placed at least 24 hours before the shift begins.
Keep Your Request Open
The client must not place a request for a specific educator but instead post the shift to “the pool”.
Keep Your Account Current
The client’s account must be in good standing (no balance owing over 30 days).
FAQ
What happens if Sentient can’t fill my eligible request?
If you place an eligible staffing request at least 24 hours before the shift begins and we’re unable to fill it, we’ll pay your next shift of equal or less hours, guaranteed!
When does the “We’ve Got You” Guarantee apply?
A shift qualifies when the request is placed at least 24 hours before the shift begins. The client must not place a request for a specific educator but instead post the shift to “the pool”. The client’s account must be in good standing (no balance owing over 30 days).
When does the “We’ve Got You” Guarantee not apply?
The guarantee does not apply when:
- A shift is cancelled after an educator has accepted.
- Client rejects available educator.
- Clients change the hours of work after booking.
- More than one room change request.
- P.A. Day or Religious Holidays.
Are extraordinary circumstances covered by the guarantee?
Extraordinary Circumstances listed below are not covered under the guarantee
- Severe weather
- Natural disaster
- Technology outage
- Labour disruption
- Government mandated closures
- Provincial emergency
- Public health emergency
Are there any additional terms or limits on guarantee credits?
- One credit per eligible shift
- Sentient reserves the right to audit claims where discrepancies are identified
- Sentient reserves the right to remove a client from the guarantee program
When is the guarantee available?
The We’ve Got You Guarantee is available from August 17 through September 17, 2026.
Any Questions?
Please call or text us at (905) 752-8120 or complete the below Contact Us form and we will reach out to you.