How Can We Help You?
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What are your hours of operations?
Sentient is open 24 hours per day, 7 days per week to accept hours online through Sentient Connect.
To speak with a Client Care Coordinator, we are open:
Monday – Thursday 6:00 a.m. – 10:00 p.m.
Friday 6:00 a.m. – 5:00 p.m.
Sunday 2:00 p.m. – 10:00 p.m.
Sentient does not have a registration fee. We encourage all licensed childcare centres in Ottawa to register with Sentient. Please e-mail: firstname.lastname@example.org or register online
When can I cancel an order without being penalized?
You may cancel a shift up to four (4) hours before the shift is scheduled to commence.
If you cancel a shift with less than four (4) hours of notice, we will invoice for three (3) hours of time.
What is the fastest method of communication?
Sentient is available to you 24/7. For the fastest communication, we recommend calling or texting us at (905) 752-8120.
How does we train our educators?
Sentient has developed original courses dedicated to the unique on call supply staffing position which our educators fulfill. Connect[ED] is our learning management system that serves as our platform to teach our staff in a multi-disciplinary manner. Our talent developer, who is also an RECE, leads the development of new training courses based on coaching and observations of our staff in the classroom. If you are interested in professional development for your staff, please email email@example.com.
What are Sentient rates?
Sentient HR bills by the hour and requires a minimum three (3) hour shift per order. Clients may book one shift or many at a time. Sentient invoices weekly with several payment options including, cheque, E-transfer, or credit card payments. To view Sentient’s rates, please for GTA, for Toronto, and
To book a shift please ensure you are registered at sentientconnect.com